LiveChat Review

Website Review

LiveChat is an online chat solution through which customer service professionals can directly contact customers on their site. The dashboard is simplicity exemplified and within a few minutes of signing up on the site, one can help visitors locate what they need before they even leave the website. The pricing model of the website is open-source and subscription based. It is offered as SaaS - wherein the price is underpinned by the number of people using the service. Chat operators can choose any of the five plans in which LiveChat is available.

The main features offered by LiveChat include:

• Web chat window - LiveChat comes with an ingeniously simple chat window with extraordinary templates which are compatible with every modern-day browser. Chatting becomes simpler here as the agents receive every tool and information which is required to extend seamless and fast customer service.
• Customization - Every aspect of the chat window could be tailored to make iit compatible with your website layout and design. Thus, the chat window could easily be integrated into your website using the customization features of LiveChat.
• Analytics and Reporting - Reports include the day-to-day activity of every agent. This not just covers the efficacy of the number of chats, invitations and details about time invested with a consumer, but also consumer satisfaction breakdown by the entire team, groups and agents. The daily summary is directly delivered to the mailbox and on the dashboard, all the stats could be seen at a glance. The dashboard has the most critical metrics which are needed in front of eyes all the time like response time, tickets volume, customer satisfaction etc.
• User-friendly agent applications - The platform has been especially designed to provide top-tier consumer service. LiveChat can be used by agents through any web browser, mobile devices that run on Android and iOS, and dedicated applications for Mac OS X and Windows.

To sum up, LiveChat assists businesses lend their consumers a helping hand. As soon as the service agents sign up for LiveChat, they can use the tool to reach out to assist their consumers. This feature alone has proved to mitigate churn rates and bounce rates, and it enhances customer satisfaction levels too. As the website was created from scratch to be utilized as a support and sales tool, it was built to complement some of the quickest customer services among other chat providers. Customer support at LiveChat is available 24/7 all the year round.